Treasury Technology Support

The implementation of a new treasury or risk management system or process demands a lot of organizing and problem solving, and any new system can take time to get used to. To help corporates going through this process, we offer a new SAP-focused service that provides quick specialized support.

This subscription-based service delivers support to corporate clients via our Information Technology Infrastructure Library (ITIL)-aligned service desk, offering a combination of functional treasury expertise and technical SAP knowledge. The Service Desk will log and manage all calls received and ensure resolution, in accordance with the agreed SLAs and ITIL-based Service Management processes.

Service lead time

Lead times associated with this service will vary depending on the nature of the required service. A new service supporting a standard product can be implemented within 15 working days. For complex developed products, lead times are likely to be longer.

Subscription model

Our service subscription, is based and agreed on the scope of the service required. Some of the key contributing factors are: the number of users (treasury and subsidiary), physical treasury locations and system complexity indicators including: configuration, the number of SAP instances and treasury modules, system integration & interfaces.